Effective Communication & Influencing Skills (ECIS)

  • The course is suitable for delivery as a 3- or 2-day intensive programme or part of the programme can be delivered in shorter workshops. The content incorporates:
  1. Neuro-Linguistic Programming (NLP) and its applications for Communicating & Influencing using Verbal & Body Language
  2. Matching Communication Styles to Different Personality & Sensory Modality Types
  3. Assertive Communication , Conflict Resolution & Negotiating ‘Win-Win’ Solutions (included in the 3-day programme; if only 2 days are commissioned, we would focus on the first two areas)

Poor communication is a huge waste of time, energy and resources. NLP teaches the skills for modelling human excellence through enhanced communications in the corporate environment to gain the competitive edge. The communication applications of NLP are used by many of the world's most accomplished and forward thinking corporate leaders: CEOs, Fortune 500 companies, Public Sector and Government organisations, presidents and politicians, as well as leading entrepreneurs, innovators, and individuals dedicated to personal achievement and corporate success.

This element of the programme will include an introduction to the key principles, ‘The ABC of NLP’, focusing on practical applications rather than theory. Participants will learn about and how to apply:

  • A: the 8 Presuppositions of NLP
  • B: the two language models used in NLP – the Meta Model and the Milton Model
  • C: the NLP process of change

Participants will learn how the mind works and the way that we receive and filter information through our senses and create our own internal maps of reality. We will demonstrate that some ways of thinking are more powerful than others and how we represent reality to ourselves has a profound effect on our emotions and behaviour. Participants will learn how to harness the power of imagination and focus in order to change their physical, mental and emotional states. Both verbal and body language will be explored as participants learn how to build and maintain rapport and exert influence by careful calibration.



People often misunderstand each other because they are not in rapport. Establishing rapport can be accomplished quickly and easily by identifying the personality and sensory modality preferences (information processing style) of the other person(s) involved in the communication, learning how to ‘pace’ and then ‘lead’ them where appropriate in order to influence. The key to good communication is recognising when to be specific and when to be general and how to match the communication of the sender to the needs of the receiver. Participants will also learn how to quickly identify their own and others’ personality types in others by observing verbal and body language, including ‘eye accessing cues’, individual style, and other aspects of behaviour.



Assertiveness is the art of direct, honest and clear communication which involves expressing one’s own point of view, whilst respecting the needs and rights of others. Developing assertiveness skills improves self-esteem and confidence. Sometimes being subtle and indirect is more appropriate, especially with certain personality types, so it is important to be able to recognise know what type of language and communication style is being used and which will be more and effective.

  • Understanding the different communication behaviours: aggressive, indirect/manipulative (identifying when this is positive and when it’s negative), passive, & assertive
  • Expressing your point of view: the principles of assertive communication
  • Becoming aware of limiting beliefs and attitudes and developing positive alternatives
  • Having the confidence and competence to stand your ground in discussion
  • Being able to give and receive constructive feedback: both positive and critical
  • Building consensus out of conflict: identifying common ground and ‘win-win’ solutions